Frequently Asked Questions
We believe the experience of Adorsoin extends from the first discovery of a collection to the arrival and care of your creation. Below, you will find information to guide you through orders, delivery, payments, returns and exchanges, fit, craftsmanship and Client Services. Our Client Advisors are also available should you require personal assistance.
Orders may be placed directly through adorsoin.com by selecting your preferred creation, choosing the required size and completing the checkout process.
Once your order has been successfully placed, you will receive an order confirmation by email containing the details of your purchase. Further communication will be sent once your order has been dispatched, together with the relevant tracking information.
Once an order has been successfully placed, it cannot ordinarily be modified or cancelled under Adorsoin's commercial policy.
In certain circumstances, Adorsoin may be required to cancel an order due to product availability, payment authorisation, pricing or technical errors, security concerns or other circumstances affecting fulfilment.
Where Adorsoin cancels an order after payment has been received, any refund legally due will be processed in accordance with applicable law.
For assistance, please contact our Client Services team as soon as possible.
Yes. You may complete your purchase as a guest.
Creating an Adorsoin account allows you to conveniently access your order history, track purchases, manage your details and save selected preferences for future visits.
Once your order has been dispatched, you will receive a shipping confirmation containing a tracking link or tracking information.
If you have created an account, your order and tracking information may also be available through your My Account section.
For further assistance with your order, please contact Client Services.
