Shipping

All orders are processed following confirmation of payment.

Each Adorsoin creation is prepared and checked before dispatch.

Our standard preparation and dispatch timeframe is:

12–18 business days This timeframe:

• excludes Saturdays, Sundays and public holidays;
• begins following successful confirmation of payment;
• refers to preparation and dispatch, not final delivery;
• may vary for certain products, limited editions, pre-orders or special orders; and
• may be extended during periods of unusually high order volumes or operational disruption.

Once your order has been dispatched, you will receive a shipping confirmation email containing the applicable tracking information.

Adorsoin works with established international logistics providers and premium courier services.

The shipping method selected for an order may vary according to:

• destination;
• package characteristics;
• product requirements;
• availability of the relevant courier service; and
• operational considerations.

Shipping charges, where applicable, are calculated and displayed at checkout before the order is completed.

From time to time, Adorsoin may offer complimentary shipping on selected orders, products, destinations or promotional periods.

Any applicable shipping offer will be communicated at checkout or through the relevant promotion.

Where an order contains multiple items, Adorsoin may, where operationally necessary, dispatch the items separately.

This may occur where items have different preparation times, availability dates or fulfilment locations.

Where items are shipped separately, the client may receive separate shipping confirmations and tracking details. Any applicable shipping charges will be communicated at checkout.

Where a product is available for pre-order or is identified as a special-order item, the estimated dispatch or delivery timeframe will be communicated on the relevant product page or at checkout.

Pre-order or special-order items may be shipped separately from other products within the same order.

If an order contains both immediately available and pre-order items, Adorsoin may dispatch the items separately according to their respective availability dates.

If your order has not arrived within the applicable estimated delivery timeframe, please contact Client Services at: services@adorsoin.com

Please provide your order number and any relevant tracking information.

Adorsoin will coordinate with the applicable courier or logistics provider to review the shipment status and determine the appropriate next steps.

Delivery estimates may be affected by customs, carrier delays, severe weather, public holidays or other circumstances beyond Adorsoin's reasonable control.

Nothing in this Policy limits any mandatory rights or remedies available to the client under applicable law.

If your order arrives with visible damage, please notify Adorsoin as soon as reasonably possible and, where possible, within five days of delivery.

Please retain the original packaging and provide clear photographic and video evidence showing:

• the outer packaging;
• the internal packaging;
• the shipping label;
• the product received; and
• the area of visible damage.

The information provided will be reviewed by our Client Services team in coordination with the relevant fulfilment or logistics partner. Where an item is established to have been damaged during delivery or to have a manufacturing defect, Adorsoin will contact the client regarding the appropriate resolution in accordance with our Returns & Exchanges Policy and applicable law.

If you receive an item that differs from the item ordered, please contact Client Services promptly at: services@adorsoin.com

Please provide your order number and clear photographs of the item received, including the product label where applicable.

Do not return the item until Adorsoin has provided return instructions.

Adorsoin will make reasonable efforts to fulfil and deliver orders within the estimated timeframes provided.

However, certain circumstances may cause delays beyond our reasonable control, including customs restrictions, natural disasters, severe weather, strikes, transportation disruption, government restrictions, public-health emergencies, cyber incidents or other exceptional events.

Such circumstances may affect preparation, dispatch or delivery times.

This provision does not affect any mandatory rights available to consumers under applicable law.

International orders may be subject to customs duties, import taxes, VAT/GST or other charges imposed by the destination country.

Unless otherwise stated at checkout, such charges are the responsibility of the client.

These charges are determined by the relevant customs authorities and are outside Adorsoin's control.

The client is responsible for providing any information or documentation reasonably required for customs clearance.

Adorsoin cannot guarantee the amount of any customs duty, tax or import charge before the relevant authorities assess the shipment. Where duties and taxes are included in the purchase price or shipping arrangement, this will be clearly indicated during checkout.

International shipments may be inspected or held by customs authorities.

Customs clearance may result in additional processing time beyond the estimated delivery timeframe.

Adorsoin cannot be responsible for delays arising from customs inspections, clearance procedures, requests for additional documentation or other actions taken by the relevant authorities.

Where customs authorities require information from the client, timely cooperation may be necessary to avoid additional delivery delays.

Adorsoin collects and uses shipping and order information as necessary to process purchases, arrange delivery, provide Client Services and comply with applicable legal obligations.

For information about how personal information is collected, used, retained and protected, please refer to our Privacy Policy.

Once your order has been dispatched, Adorsoin will send a shipping confirmation email containing the available tracking information.

Where an Account has been created, order and tracking information may also be accessible through the Account section of the Online Boutique.

Tracking information is provided by the relevant delivery carrier and may take some time to become active following dispatch.

For any assistance with tracking, please contact Client Services at: services@adorsoin.com

Delivery time begins once the order has been dispatched and is additional to the preparation and dispatch period stated above. Estimated transit times vary according to the destination, courier service, customs clearance and local delivery conditions.

The applicable delivery method and estimated delivery information, where available, will be communicated at checkout or in the shipping confirmation.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

International deliveries may take longer during public holidays, customs inspections, severe weather, courier disruptions or other circumstances beyond Adorsoin's reasonable control.

Depending on the destination and nature of the order, delivery may require:

• a signature;
• identity verification;
• proof of delivery; or
• confirmation by the recipient or an authorised person.

The client is responsible for providing an accurate and complete delivery address, telephone number and other information required to facilitate delivery.

Please carefully review your delivery information before completing your order.

Once an order has been placed, changes to the delivery address may not be possible.

Where a change is requested, Adorsoin will make reasonable efforts to assist; however, we cannot guarantee that a delivery address can be amended after order confirmation.

Certain locations may not be eligible for delivery, including, where applicable:

• P.O. Boxes;
• freight-forwarding addresses;
• parcel lockers;
• temporary or incomplete addresses;
• restricted or remote locations; and
• locations where customs or regulatory requirements prevent delivery.

Additional restrictions may apply depending on the destination country and the selected courier service.

If an address cannot be serviced, Adorsoin may contact the client to request an alternative delivery address.

Orders may be placed through the Online Boutique at any time, subject to website availability.

Preparation, dispatch and delivery may be affected by:

• weekends;
• public holidays;
• national or regional holidays;
• warehouse closures;
• courier operating schedules;
• customs closures; and
• periods of exceptionally high order volume.

Where a material delay is anticipated, Adorsoin will make reasonable efforts to provide relevant information to the client.

The client is responsible for ensuring that someone is available to receive the order where required.

If delivery cannot be completed because of:

• an incorrect or incomplete address;
• recipient unavailability;
• refusal to accept the shipment;
• failure to provide required customs information; or
• other circumstances attributable to the recipient, the courier may return the shipment to Adorsoin.

Where a shipment is returned to Adorsoin for such reasons, additional shipping or re-delivery charges may apply.

Any applicable charges will be communicated to the client before re-delivery is arranged.

This Shipping Policy describes Adorsoin's standard shipping and delivery procedures.

Nothing in this Policy is intended to exclude, restrict or replace any mandatory consumer rights or remedies applicable to an order under the laws of the relevant country or jurisdiction. Where applicable law provides specific rights concerning delivery, delayed delivery, non-delivery, damaged goods or other matters, those rights will apply in accordance with the applicable legal requirements.