Privacy

The information we collect depends on how you interact with Adorsoin and the services you use.

Information you provide directly

This may include:

• Your name and title;
• Email address and telephone number;
• Billing and delivery addresses;
• Account information and login details;
• Order and transaction information;
• Products purchased, returned or exchanged;
• Delivery and fulfilment information;
• Communications with our Client Advisors or Client Care team;
• Enquiries, feedback and correspondence;
• Newsletter and marketing preferences; and
• Any other information you voluntarily provide to us.

Information collected through your use of the Online Boutique

When you browse or interact with adorsoin.com, we may automatically collect certain technical and usage information, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Website pages viewed and interactions;
• Referring and exit pages;
• Approximate location derived from technical information;
• Date and time of access;
• Cookie identifiers and similar technologies; and
• Other technical information necessary to maintain and improve the Online Boutique.

We collect only information that is reasonably necessary for the purposes described in this Policy and as otherwise permitted by applicable law.

Payment information

Payment transactions are processed through authorised third-party payment providers. Adorsoin does not ordinarily have access to or retain complete payment-card details.

Depending on the payment method selected, your payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

We may collect personal information:

• When you visit or browse the Online Boutique;
• When you create or manage an Adorsoin account;
• When you place or manage an order;
• When you subscribe to our newsletter or other communications;
• When you contact our Client Advisors or Client Care team;
• When you submit a form, enquiry or request;
• When you participate in an Adorsoin event, campaign or other activity;
• Through cookies and similar technologies; and
• From authorised service providers or other sources where permitted by applicable law.

Where personal information is obtained from another source, we will provide the information required by applicable law regarding the categories of information collected and the relevant source, where required.

Adorsoin may use personal information for the following purposes:

Order and fulfilment

• To process and confirm purchases;
• To arrange payment and order fulfilment;
• To deliver products;
• To manage returns and exchanges;
• To communicate order and delivery updates; and
• To provide after-sales assistance.

Client care

• To respond to enquiries;
• To provide assistance through our Client Advisors;
• To manage communications and requests;
• To address complaints or service issues; and
• To maintain appropriate records of client interactions.

Account management

• To create and administer customer accounts;
• To maintain saved preferences and information;
• To provide account-related services; and
• To maintain the security of your account.

Online Boutique and business operations

• To operate, maintain and improve adorsoin.com;
• To understand how visitors use our Online Boutique;
• To improve website functionality and performance;
• To detect, prevent and investigate fraud, misuse and security incidents;
• To protect the rights, property and security of Adorsoin and our clients; and
• To comply with applicable legal, regulatory and accounting requirements.

Communications and marketing

Where permitted by applicable law and, where required, with your consent, we may use your information to send:

• New collection announcements;
• Editorial and House communications;
• Product and service updates;
• Invitations and selected events;
• Newsletter communications; and
• Other communications that may be relevant to your preferences.

You may withdraw your consent or opt out of marketing communications at any time by using the unsubscribe mechanism provided in the relevant communication or by contacting us.

Where the EU GDPR, UK GDPR or another law requiring a lawful basis applies, Adorsoin will process personal information on an appropriate legal basis.

Depending on the circumstances, these may include:

Performance of a contract

We may process information where necessary to enter into or perform a contract with you, including processing and fulfilling your order, arranging delivery and providing related customer services.

Legal obligations

We may process information where necessary to comply with legal, regulatory, tax, accounting, customs or other applicable obligations. Legitimate interests

We may process information where necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.

These interests may include operating and improving our Online Boutique, maintaining website and information security, preventing fraud, managing customer relationships and protecting our business.

Consent

Where applicable law requires consent, we will request your consent before processing personal information for the relevant purpose.

You may withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

The applicable legal basis may vary according to the purpose and jurisdiction in which your personal information is processed.

Adorsoin may send marketing communications where permitted by applicable law.

You may choose whether to receive certain communications from us. Where consent is required, we will obtain it before sending the relevant marketing communications.

You may unsubscribe from marketing communications at any time by selecting the unsubscribe option included in the relevant communication or by contacting us.

Please note that opting out of marketing communications does not prevent us from sending essential service communications relating to an order, account, transaction, security matter or other necessary service.

Adorsoin does not sell your personal information.

We may share personal information with carefully selected third parties where necessary to operate our Online Boutique, provide services to you, fulfil our contractual obligations or comply with applicable law.

These may include:

• Payment service providers;
• Logistics, courier and delivery partners;
• Website hosting and technology providers;
• E-commerce and platform providers;
• Customer-service and Client Advisor platforms;
• Fraud-prevention and security providers;
• Analytics and performance providers;
• Marketing and communications service providers, where permitted;
• Professional advisers, including legal, accounting and compliance advisers;
• Government, regulatory, customs or law-enforcement authorities where required; and
• Other service providers necessary to provide or support Adorsoin's services.

Where third parties process personal information on our behalf, we take appropriate steps to require them to process such information only for authorised purposes and in accordance with applicable contractual and legal requirements.

Adorsoin is an international Online Boutique and may use service providers or technology platforms located in jurisdictions outside the country in which you reside.

Accordingly, your personal information may be transferred to or processed in countries including India and other jurisdictions in which Adorsoin, its service providers or authorised partners operate.

Where applicable law requires safeguards for international transfers, Adorsoin will implement an appropriate legally recognised transfer mechanism. Depending on the circumstances, this may include an adequacy decision, standard contractual clauses, the UK International Data Transfer Agreement or Addendum, or another mechanism recognised under applicable law.

Where required, information concerning the relevant safeguards or how to obtain a copy of those safeguards will be made available upon request.

International transfers will be undertaken in accordance with the data protection requirements applicable to the relevant processing activity and jurisdiction.

Depending on your country or jurisdiction, you may have certain rights in relation to your personal information.

These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information, where legally applicable;
• Request restriction of certain processing;
• Object to certain processing, including processing based on legitimate interests;
• Request portability of certain personal information in a structured, commonly used and machine-readable format;

• Withdraw consent where processing is based on consent;
• Object to or withdraw consent for direct marketing; and
• Exercise other rights available under applicable data protection law.

These rights are not absolute and may be subject to applicable legal requirements, exemptions and limitations.

If you wish to exercise a privacy right, please contact: services@adorsoin.com

We may need to request additional information to verify your identity and protect your personal information before completing your request.

If you are located in the European Economic Area or the United Kingdom, you may also have the right to lodge a complaint with the relevant supervisory authority or data protection regulator in your jurisdiction.

Adorsoin uses cookies and similar technologies to operate the Online Boutique, maintain essential functionality, remember preferences, understand website performance and, where permitted, support relevant communications and advertising.

Cookies may include:

• Strictly Necessary Cookies — required for essential website functions;
• Functional Cookies — used to remember preferences and improve functionality;
• Analytics & Performance Cookies — used to understand website usage and performance;
• Marketing Cookies — where applicable, used to support relevant advertising and marketing activities.

Where required by applicable law, Adorsoin will obtain consent before placing or using non-essential cookies.

You may manage your cookie preferences through our cookie preference mechanism and, where appropriate, through your browser settings.

For further information, please refer to our Cookie Policy.

Adorsoin takes appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

These measures may include appropriate access controls, security procedures, contractual safeguards and other measures proportionate to the nature and risks associated with the personal information processed.

No method of transmission or storage can be guaranteed to be completely secure. Accordingly, while we take appropriate measures to protect your information, we cannot guarantee absolute security.

Data Retention

Personal information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling contractual, accounting, legal, regulatory and dispute-resolution obligations.

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, applicable legal requirements and our legitimate business needs.

When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with applicable law.

The Adorsoin Online Boutique is not directed specifically to children.

Adorsoin does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Adorsoin in circumstances where such collection is not permitted, please contact us at services@adorsoin.com so that we may review the matter and take appropriate action.

Adorsoin may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, applicable law or data-processing activities.

Any revised Privacy Policy will be published on this page together with an updated “Last Updated” date.

Where required by applicable law, we will provide additional notice or seek consent before implementing material changes that affect your rights or the manner in which your personal information is processed.

If you have any questions regarding this Privacy Policy, our handling of personal information, or wish to exercise a privacy right available to you under applicable law, please contact, Privacy & Data Protection, Adorsoin, couture at D-38, Sector-7, Noida, 201301, Uttar Pradesh, India, email at services@adorsoin.com

For general customer assistance, including orders, delivery, returns and exchanges, please contact our Client Care team through the contact details provided on our online boutique.

This Privacy Policy is intended to apply internationally and should be read together with any additional privacy notices or requirements applicable to your jurisdiction.

Where you access Adorsoin from the European Economic Area, the United Kingdom, India or another jurisdiction with specific data protection requirements, additional rights and obligations may apply under local law.

Nothing in this Privacy Policy limits any rights you may have under mandatory applicable data protection legislation.