Terms of Service

Adorsoin takes care to present each creation with accurate product descriptions, imagery, measurements, composition and other relevant information.

Due to differences in screen settings, lighting, photography and the inherent characteristics of fabrics and artisanal construction, subtle variations in colour, texture, surface appearance, drape, finish and detailing may occur.

Such variations are not necessarily considered defects where they are consistent with the natural character of the fabric or craftsmanship.

Product measurements may also vary within reasonable manufacturing tolerances.

Adorsoin reserves the right, where appropriate, to:

• Modify product descriptions or specifications;
• Correct typographical or pricing errors;
• Update product availability;
• Discontinue a product;
• Limit quantities available for purchase; or
• Restrict the sale of a product to particular destinations.

Product availability displayed on the Online Boutique is not a guarantee that a product will remain available until an order is completed.

Prices displayed on the Online Boutique are shown in the applicable currency selected for your market.

Unless otherwise stated:

• The price applicable to your purchase is the price displayed at checkout;
• Prices may change from time to time, but a change will not affect an order that has already been accepted;

• Applicable taxes, duties and charges may vary according to the destination and applicable law; and

• Import duties, customs charges, local taxes or other destination-specific charges may be payable by the customer unless expressly stated otherwise at checkout.

Where customs duties or import charges are not included in the purchase price, these remain the responsibility of the customer.

Adorsoin is not responsible for delays arising from customs clearance, import procedures or actions of local authorities.

Products displayed on the Online Boutique constitute an invitation to purchase and are subject to availability.

When you place an order, you are making an offer to purchase the selected products in accordance with these Terms.

After an order is placed, Adorsoin will send an acknowledgement confirming receipt of your order.

Receipt of an order acknowledgement does not necessarily constitute acceptance of the order.

An order will be accepted when Adorsoin confirms the order for processing and, where applicable, dispatches the products.

Adorsoin reserves the right to decline or cancel an order where permitted by applicable law, including where:

• A product is unavailable;
• There is an apparent pricing, description or technical error;
• Payment cannot be successfully authorised;
• Information supplied by the customer is incomplete or inaccurate;
• There are reasonable grounds to suspect fraud or unlawful activity;
• The order appears to have been placed in breach of these Terms; or
• A legal, regulatory, customs or other legitimate restriction prevents fulfilment.

If Adorsoin cancels an order after payment has been received, any amount legally due to the customer will be handled in accordance with applicable law and the circumstances of the cancellation.

Before completing your purchase, please carefully review:

• Product selection;
• Colour;
• Size;
• Quantity;
• Delivery address;
• Billing information; and
• Applicable delivery charges and taxes.

You are responsible for ensuring that the information submitted at checkout is accurate.

Where permitted by applicable law and our fulfilment process, Adorsoin may contact you if clarification is required before an order can be processed.

Adorsoin accepts secure online payments through the payment methods displayed at checkout.

Payments may include major credit cards, debit cards and other authorised digital payment methods available in your market.

Transactions are processed through authorised third-party payment providers.

Adorsoin does not ordinarily access or retain complete payment-card details.

By submitting an order, you authorise the applicable payment provider to process the payment associated with your purchase.

If payment cannot be authorised or is subsequently declined, Adorsoin may be unable to process or fulfil the order.

Adorsoin offers international delivery to selected destinations, including India, the United States, Canada, the United Kingdom, the European Union, the United Arab Emirates, Japan and other destinations made available at checkout.

Delivery estimates displayed on the Online Boutique are indicative and may vary due to:

• Customs clearance;
• Import procedures;
• Carrier operations;
• Weather or natural events;
• Government restrictions;
• International logistics disruptions;
• Address-related issues; or
• Other circumstances beyond Adorsoin's reasonable control.

The applicable shipping method, estimated delivery period and charges will be presented during the purchase process where available.

Unless expressly stated otherwise, customs duties, import taxes and destination-specific charges remain the responsibility of the customer.

For further information, please refer to our Shipping Policy.

Unless mandatory applicable law provides otherwise, responsibility for the products passes in accordance with the applicable delivery and consumer laws governing the transaction.

Customers are responsible for providing an accurate and complete delivery address.

If delivery is unsuccessful because incorrect or incomplete information has been supplied by the customer, additional delivery or return costs may apply where permitted by applicable law.

Adorsoin will work with its delivery partners to resolve reasonable delivery issues and provide appropriate assistance.

Returns and exchanges are governed by Adorsoin's Return & Exchange Policy, which forms part of these Terms.

Our general policy provides that eligible items may be returned within the specified period and may qualify for an exchange subject to the applicable conditions.

Items must generally be:

• Unworn;
• Unused;
• Unwashed;
• Undamaged;
• In their original condition;
• Accompanied by all original tags; and
• Returned with the original packaging where required.

Certain products, including altered, personalised or final-sale items, may be excluded from return or exchange where permitted by applicable law and as identified at the time of purchase.

Exchange-Only Policy

Adorsoin's commercial policy is that eligible purchases are exchanged rather than refunded, subject always to mandatory consumer rights applicable to the relevant customer and transaction.

Nothing in these Terms or our Return & Exchange Policy is intended to exclude, restrict or override a statutory right that cannot lawfully be excluded.

For customers in jurisdictions providing a mandatory statutory right of withdrawal, refund, replacement, repair, price reduction or other remedy, those rights will continue to apply to the extent required by law.

Adorsoin takes care to maintain high standards of garment construction, quality control and finishing.

If a product arrives damaged, defective or materially different from the product ordered, please contact Client Services promptly and provide the requested information, including clear photographs and video evidence where appropriate.

The product may be subject to internal inspection and assessment.

Where a manufacturing defect, delivery damage or fulfilment error is established, Adorsoin will communicate the appropriate resolution in accordance with applicable law and our Return & Exchange Policy.

Nothing in this section limits mandatory statutory rights relating to defective, faulty or misdescribed goods.

Once an order has been successfully placed, Adorsoin's commercial policy does not ordinarily permit customer-initiated cancellation.

However, this policy is subject to mandatory consumer rights applicable to the transaction and destination.

For customers in the European Economic Area and the United Kingdom, statutory withdrawal or cancellation rights may apply to online purchases, subject to applicable exceptions. Ordinary online consumer purchases may carry a 14-day withdrawal period, while certain categories such as clearly personalised or made-to-order goods may be exempt under applicable law.

Where a statutory cancellation or withdrawal right applies, it will take precedence over any conflicting provision of these Terms.

Adorsion's standard commercial policy is that eligible purchases are offered for exchange rather than refund, subject to the conditions of our Return & Exchange Policy.

This commercial policy does not exclude, restrict or override any refund or other remedy that may be required under applicable consumer-protection or other mandatory law.

Where a refund is legally required, it will be processed in accordance with the applicable law, the circumstances of the transaction and the applicable payment method.

Nothing in these Terms or our Return & Exchange Policy is intended to limit any statutory rights available to you under the laws applicable to your purchase.

For further information, please refer to the Return & Exchange Policy.

All intellectual property contained in or associated with the Online Boutique belongs to Adorsoin, Parantap Shekhar Fashions & Designs Private Limited, or the relevant third-party rights holder.

This includes, without limitation:

• The Adorsoin name and trademarks;
• Logos and brand identifiers;
• Product names;
• Garment designs;
• Prints and artwork;
• Illustrations;
• Photographs;
• Campaign imagery;
• Videos;
• Editorial content;
• Text;
• Graphics;
• Website layouts;
• Visual compositions;
• Patterns;
• Embroidery artwork;
• Technical and creative materials; and
• Other original content displayed on the Online Boutique.

The content of the Online Boutique is protected by applicable intellectual-property laws.

Except where expressly permitted by Adorsoin or applicable law, you may not reproduce, modify, distribute, publish, transmit, commercially exploit or otherwise use our content without prior written permission.

The purchase of a product does not transfer ownership of any intellectual-property rights associated with its design, artwork, branding or presentation.

Subject to these Terms, Adorsoin grants you a limited, non-exclusive, non-transferable and revocable permission to access and use the Online Boutique for personal and lawful purposes.

You may not:

• Copy or reproduce substantial portions of the Online Boutique;
• Use automated systems to extract or scrape content;
• Interfere with website functionality;
• Attempt to gain unauthorised access;
• Introduce malicious code or harmful technology;
• Circumvent security measures;
• Use the Online Boutique for fraudulent purposes;
• Misrepresent your identity;
• Use Adorsoin content for commercial purposes without permission; or
• Use the Online Boutique in any manner that violates applicable law.

Where the Online Boutique allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

• Provide accurate account information;
• Keep your credentials confidential;
• Notify us promptly if you suspect unauthorised access; and
• Take reasonable steps to protect your account.

Adorsoin reserves the right to suspend or restrict an account where reasonably necessary to protect the security of the Online Boutique, our customers or our business.

You must not use the Online Boutique to:

• Commit or facilitate unlawful activity;
• Attempt fraud or payment abuse;
• Impersonate another person;
• Interfere with the operation or security of the Online Boutique;
• Introduce viruses, malicious code or harmful material;
• Attempt to access restricted systems or information;
• Scrape, copy or systematically extract website content without permission;
• Circumvent technological protections;
• Use automated purchasing systems to obtain products unfairly; or
• Engage in any activity that could damage Adorsoin, its clients or its reputation.

Adorsoin may restrict access or take other appropriate action where there are reasonable grounds to believe that these Terms have been violated.

Adorsoin may use third-party providers for services including:

• Payment processing;
• Fraud prevention;
• Logistics and delivery;
• Website hosting;
• E-commerce functionality;
• Analytics;
• Customer service;
• Communications;
• Security; and
• Other technology services.

Third-party services may be subject to their own terms and privacy policies.

Adorsoin remains responsible for its own obligations under applicable law but is not responsible for independent acts, omissions, policies or systems operated by third parties beyond our reasonable control.

Adorsoin seeks to maintain a reliable and secure Online Boutique but does not guarantee that the website will always be available, uninterrupted or error-free.

The Online Boutique may occasionally be unavailable due to:

• Maintenance;
• Technical issues;
• Security events;
• Network interruptions;
• Third-party service failures; or
• Other circumstances beyond our reasonable control.

Where reasonably possible, we will seek to restore services promptly

Adorsoin will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters;
• Acts of government;
• War or civil disturbance;
• Strikes or labour disruption;
• Epidemics or pandemics;
• Customs restrictions;
• International transport disruption;
• Supply-chain disruption;
• Carrier failure;
• Internet or telecommunications failure; or
• Other events that could not reasonably have been prevented or anticipated.

This provision does not exclude or restrict any liability that cannot legally be excluded under applicable law.

To the maximum extent permitted by applicable law, Adorsoin will not be responsible for indirect, incidental, special or consequential loss arising from your use of the Online Boutique or from circumstances beyond our reasonable control.

This may include loss arising from third-party systems, communications networks, delays, website interruptions or other external events.

However, nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited, including mandatory consumer rights, liability for defective products where applicable, fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or other liability that applicable law does not permit us to exclude.

Nothing in these Terms affects your statutory rights as a consumer.

Adorsoin respects mandatory consumer-protection rights applicable to customers in the jurisdictions in which we sell.

Nothing in these Terms is intended to:

• Exclude mandatory consumer rights;
• Prevent a customer from exercising a statutory right;
• Restrict remedies that cannot legally be restricted; or
• Contract out of consumer protections that cannot legally be excluded.

For customers in the European Economic Area, mandatory consumer rights may include statutory withdrawal rights and legal remedies for goods that are faulty, defective or not as described.

For customers in the United Kingdom, applicable consumer legislation may provide statutory rights relating to cancellation, conformity, quality and remedies. Such rights are not excluded by these Terms.

For customers in India, applicable consumer-protection and e-commerce laws continue to apply, including applicable requirements under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Adorsoin maintains a customer grievance mechanism for addressing consumer complaints and service concerns.

For general assistance, please contact:

Client Services services@adorsoin.com

For general or non-order-related enquiries:

General Enquiries enquiries@adorsoin.com

Where required under applicable Indian law, Adorsoin will publish the name, designation and contact details of its designated Grievance Officer on the Online Boutique and handle complaints within the applicable statutory timeframes. The Indian E-Commerce Rules require an e-commerce entity's grievance officer to acknowledge consumer complaints within 48 hours and redress them within one month.

Grievance Officer: Mr Alex Orvieu

Designation: Client Services Director

Email: operations@adorsoin.com

Telephone: +91 99109 97199

These Terms are governed by the laws, subject to any mandatory consumer-protection laws applicable to customers in their country or jurisdiction.

Where permitted by applicable law, disputes relating to these Terms or purchases made through the Online Boutique will be subject to the jurisdiction of the competent courts in India.

Nothing in this provision prevents a consumer from exercising a mandatory right to bring proceedings before the courts or authorities of their country of residence where such right is provided by applicable law.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally possible.

The remaining provisions will continue in full force and effect.

If Adorsoin does not immediately enforce a provision of these Terms, this does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with the applicable Privacy Policy, Cookie Policy, Return & Exchange Policy, Shipping Policy and any other terms expressly incorporated into the Online Boutique, constitute the terms governing your use of the Online Boutique and purchases made through it, subject to mandatory applicable law.

Where a specific product, order or regional term conflicts with these Terms, the applicable mandatory law and the specific terms governing that transaction will prevail to the extent required.

Your use of the Online Boutique is also subject to our Privacy Policy and Cookie Policy.

Those policies explain how Adorsoin collects, uses, processes, stores and protects personal information and how cookies and similar technologies are used. By using the Online Boutique, you acknowledge that you have reviewed the applicable privacy information.

Nothing in these Terms limits rights granted to you under applicable data-protection legislation.

Adorsoin may update these Terms from time to time to reflect changes in:

• Our products or services;
• The Online Boutique;
• Our business practices;
• Applicable law;
• Technology; or
• Customer-service processes.

The updated version will be published on the Online Boutique together with the revised “Last Updated” date.

Changes will apply from the date stated in the updated Terms, subject to any mandatory notice or consent requirements applicable to the relevant change.

For purchases already concluded, the version of the Terms applicable at the time the contract was formed will continue to govern that transaction, except where a change is required by law.